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CUSTOMER SERVICE

You will be in good hands!

 

MAKING A PURCHASE

Browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Accepted payments are credit card and Paypal.

You can pay via PayPal, Visa and MasterCard or you can register as a verified Professional account and use a PO (Purchase) number.

Please contact us for problems.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

DELIVERY SCHEDULE

We will normally send your order to you in 2 to 3 business days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

CREDIT CARD SECURITY

Your details are not stored by us & are only used for that single transaction.

We use an external payment processor to process your order.

 

Contact us

Please contact us for questions and informations.

URB’N NATURE

info@urbn-nature.com

 

Resale of URB’N NATURE and ZEROWASTE by URB’N NATURE PRODUCTS

URB’N NATURE and ZEROWASTE by URB’N NATURE products can not be sold via third parties, unless express written permission has been given in advance.

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