Contact us for our professional Spa Products Trainings.

Product training is an integral part of your spa’s success. Without value-adding product training, a spa team cannot reach the guest, and your team will be not able to answer the essential questions customers are looking for.

What we train, four steps to success

1. Product Knowledge: Understand what you are selling
Get your team to the point where they completely understand the products sold. Product Knowledge is critical for creating strong customer relationships.
Build a stronger relationship with customers giving accurate information on products earning the customers’ trust. Profound knowledge of the product also makes customers believe they are dealing with employees who are experts and passionate about what they do.

2. Improve your sales
A deep understanding of product knowledge allows your team to customise their product offerings and suggestions for your spa guest and helps them easy to upsell, giving the guest what they need to make a buying decision.

3. Improve the customer journey
If your spa team has in-depth product knowledge, they can help your customers efficiently and promptly. Customers may address their issue and will have an overall positive buying experience.

4. Industry and Customer Knowledge: Understand what your customers are looking for
Product knowledge is the base for an in-depth understanding of the guest you serve.
We train your team about the specifics of your products but do also include the aspects that give context to the products.
Guests do not engage in a sales process for generalised information; they are looking to a sales communication that adds expertise and value to their interaction.

URB’N NATURE Spa treatment trainings are instructed by our professional international team. The team is a great mix of a fantastic group of spa and wellness managers, therapists, physiotherapists and beauticians. With experiences from the best spa, hotel & wellness clubs around the world. In this way we ensure individual therapist training tailored to your spa and wellness club. The training consists of various useful techniques that are supported by the applicable theory.

Contact us for our professional Spa Treatment Trainings.

URB’N NATURE creates individual concepts for you. Tailor-made for your spa, hotel, fitness or wellness club, the surroundings and your wishes. We are happy to advise and plan your individual suitable concepts, restructurings, new openings and openings of your projects all over the world. We have a professional team with the best experience from all over the world. Our specialty is the environmentally friendly lifestyle in a modern & luxury way.


We create and develop not only products and places to relax, we create the greatest memories & experience.

We bring the best together, innovation, cutting edge products and creativity. We make the difference, leading your project from the scratch board to success. Sustainability is our credo. Using newest technologies based on costumers needs. Tailor made concepts is what we do. From international hotel chains to customized individual Hotels, we make your visions come true.
We develop and produce the finest 100% organic products in the World.


Please contact us for further informations and orders

  • The Organic Spa GmbH
    Ettlinger Straße. 11
    76297 Stutensee

  • (+49)-172-9925-972
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