Contact us for our professional Spa Products Trainings.
Product training is an integral part of your spa’s success. Without value-adding product training, a spa team cannot reach the guest, and your team will be not able to answer the essential questions customers are looking for.
What we train, four steps to success
1. Product Knowledge: Understand what you are selling
Get your team to the point where they completely understand the products sold. Product Knowledge is critical for creating strong customer relationships.
Build a stronger relationship with customers giving accurate information on products earning the customers’ trust. Profound knowledge of the product also makes customers believe they are dealing with employees who are experts and passionate about what they do.
2. Improve your sales
A deep understanding of product knowledge allows your team to customise their product offerings and suggestions for your spa guest and helps them easy to upsell, giving the guest what they need to make a buying decision.
3. Improve the customer journey
If your spa team has in-depth product knowledge, they can help your customers efficiently and promptly. Customers may address their issue and will have an overall positive buying experience.
4. Industry and Customer Knowledge: Understand what your customers are looking for
Product knowledge is the base for an in-depth understanding of the guest you serve.
We train your team about the specifics of your products but do also include the aspects that give context to the products.
Guests do not engage in a sales process for generalised information; they are looking to a sales communication that adds expertise and value to their interaction.